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Refund Aplikasi ‘Terbeli’ Dari Google Play

google play apps refund

Minggu lepas, saya pinjamkan telefon bimbit lama saya untuk anak-anak main ‘games’ sementara tablet mereka dihantar untuk baikpulih di kedai. Memandangkan mereka sekadar bermain ‘games’ saya tidak kisah.

Namun saya tidak teringat untuk menutup talian internet (WiFi) di telefon tersebut.

Selepas setengah jam mereka bermain, saya terkejut apabila menerima e-mel pembelian aplikasi dari Google Play. Rupa-rupanya, anak-anak tertekan iklan ‘pop-up’ yang keluar semasa bermain. Ada dua pembelian dan pembelian pertama saya tidak perasan e-mel pemberitahuan dari Google Play. Aplikasi yang dibeli dan dimuat turun namun belum dipasang ke telefon bimbit.

Saya semak baki kad debit dan sah ianya telah dipotong. Saya terus mencari cara untuk refund dan terjumpa artikel seperti di bawah;

Refund Policy

You have 15 minutes from the time of download to return an application purchased on Google Play for a full refund. You may only return a given application once; if you subsequently purchase the same app again, you may not return it a second time.

How to return an app within the 15 minute return period:

From your device

  1. Launch the Google Play Store app on your device
  2. Select Menu > My Apps
  3. Select the app you’d like to return
    • If the 15 minute refund window has not yet passed, the app is eligible for return and will have two buttons saying Open or Refund
  4. Select the Refund option
    • The Refund button will now say Uninstall. Press Uninstall to remove the app from your device and initiate the refund.
    • After the 15 minute return period has expired, the Refund option will not be available. Selecting the Uninstall button at this point will simply remove the application from your device.

From the web (play.google.com)

  1. Visit play.google.com from a computer browser.
  2. Select My Orders & Settings by clicking either the gear in the upper righthand corner or by scrolling to the bottom of the page.
  3. Next to the app you’d like to refund, select Report a problem, and follow the on-screen instructions.

After the 15 minute return period:

If you’re unsatisfied with an application after the 15 minute return period has expired, we recommend contacting the developer directly.

You may find developers’ contact information here:

  1. Visit Google Play and select the app in question.
  2. On the app’s description page, scroll down to the Developer section
  3. One of the following contact options will be provided: an email address, a phone number, or a website.

Saya ikuti langkah-langkah yang telah dinyatakan dan akhirnya saya dapat semula kredit (walaupun sedikit kurang) ke kad debit saya.

Langkah berjaga-jaga pada masa akan datang perlu dipertingkatkan bagi mengelakkan kejadian sama berulang.

Bacaan lanjut mengenai polisi pembelian dan ‘refund’ aplikasi boleh dibaca di sini.

 

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